senadiPrivacy Policy
This page describes what we collect when you use senadi and how we keep that data protected. Our commitment to your privacy underpins every part of our platform — from account registration through payment processing to withdrawal approval. We are transparent about our data practices because your trust matters to us.
We at senadi operate an online entertainment service available where local law permits. When you create an account with us, log in on your mobile device, deposit funds via DANA, e-wallet, mobile banking, or other payment methods, or withdraw your balance, we collect and process personal information. This policy sets out what that information is, who we share it with, and what rights you have over your own data.
Our servers and payment processors may be located outside your jurisdiction. We apply standard security practices — encryption, two-factor authentication, regular audits — to protect your details. If you have questions about how we handle your information, our support team can address them in English or your preferred language.
What we collect on senadi
We collect your name, email address, phone number, and date of birth when you register an account. We also ask for your residential address to verify your location and confirm that you are eligible to use our service. During account setup, we may request identification documents — a national ID, passport, or driver's license — as part of our know-your-customer (KYC) verification process.
When you make a deposit on senadi, we record the payment method you used, the amount, the date, and time. If you pay via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), your payment processor shares transaction data with us. We do not store your full card or e-wallet credentials; payment gateways handle that securely on their own servers.
We log your login activity — IP address, device type, operating system, browser — to detect unusual access patterns and protect your account from fraud. When you use senadi on Android, iOS, or via a web browser, we may collect technical information about your network connection, mobile device identifier, and app version to help us troubleshoot issues and improve performance on slow or unstable connections.
How we use your data on senadi
Our primary use of your data is to operate your senadi account securely. We verify your identity, process your deposits and withdrawals, settle your transactions with payment partners, and comply with anti-money-laundering (AML) and fraud-prevention rules. We also use your contact details to send you account notifications — login alerts, withdrawal confirmations, promotional messages (if you opt in) — and to respond to your support requests.
We analyze your usage patterns on senadi — which games you play, when you are most active, how much you typically wager — to improve our service, tailor game recommendations, and understand which football markets (Liga 1, Piala Indonesia, Champions League) or live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are most popular among our users. This analysis never identifies you personally; we work with aggregated, anonymous statistics.
Your rights and third-party processors
Our payment processors, identity-verification partners, and analytics providers have access to your data on a need-to-know basis. We never sell your personal information to third parties. We may share data with law enforcement or financial authorities if required by local regulation, court order, or to prevent fraud or illegal activity. Our data-protection partners are bound by strict confidentiality agreements.
We at senadi retain your account data for as long as your account is active, plus a retention period beyond closure for regulatory and audit purposes. You have the right to request a copy of your personal data, correct inaccurate information, or ask us to delete your data (subject to legal holds). To exercise these rights, contact our support team in Jakarta, Surabaya, Bandung, or your local city — we offer English-language assistance.
We use cookies and similar tracking technologies on senadi to remember your login session, store your language preference, and analyze how you navigate our platform. Essential cookies are required for the site to function; you can disable non-essential cookies in your browser settings, though this may limit your experience. Our privacy practices comply with applicable data-protection laws in supported regions.
Contact us about your data
If you have concerns about how we handle your information on senadi, or if you wish to exercise your data rights, reach out to our support team. We aim to respond within standard business hours. Our commitment is to keep your personal information secure, use it only as described in this policy, and respect your privacy as a valued senadi user.